At Zantaq Ads LLC ("ZantaqAds," "we," "us," or "our"), we are committed to delivering high-quality digital marketing services and ensuring complete client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through zantaqads.com. Please read this policy carefully before engaging our services.
1. General Refund Policy
Due to the nature of digital marketing services — which require significant time, resources, and expertise from the moment work begins — all sales are generally considered final once services have been initiated. However, we understand that circumstances may arise, and we have established the following guidelines to address refund requests fairly and transparently.
2. Eligibility for Refunds
2.1 Full Refund
A full refund may be issued under the following conditions:
- You cancel your service within 48 hours of purchase and before any work has commenced on your account.
- We are unable to deliver the agreed-upon services due to circumstances within our control.
- A duplicate payment has been processed in error.
2.2 Partial Refund
A partial refund may be issued under the following conditions:
- You cancel your service after work has begun but before the completion of the first billing cycle. The refund will be prorated based on the amount of work completed.
- A service was not delivered as described in the signed service agreement or statement of work, and we are unable to remedy the issue within a reasonable timeframe.
- Significant delays in service delivery caused solely by ZantaqAds that materially impact the agreed-upon timeline.
2.3 No Refund
Refunds will not be issued under the following circumstances:
- Services have been fully delivered as outlined in the service agreement.
- More than 48 hours have passed since purchase and work has already commenced.
- Dissatisfaction with campaign results, as we do not guarantee specific performance outcomes (see our Disclaimer).
- The client fails to provide necessary materials, access, or approvals required for service delivery in a timely manner.
- The client violates our Terms of Service or engages in fraudulent activity.
- Third-party advertising spend (e.g., Google Ads, Facebook Ads budgets) — these are paid directly to the advertising platforms and are non-refundable by ZantaqAds.
- Setup fees, account audit fees, or one-time consultation fees once the work has been delivered.
3. Advertising Spend (Third-Party Costs)
Advertising budgets paid to third-party platforms such as Google Ads, Facebook Ads, Microsoft Advertising, LinkedIn Ads, and other platforms are not managed funds of ZantaqAds. These amounts are charged directly by the respective platforms and are subject to their own refund policies. ZantaqAds is not responsible for refunding any advertising spend paid to third-party platforms.
If you believe you are entitled to a refund of advertising spend, you must contact the relevant advertising platform directly:
4. Service-Specific Refund Terms
4.1 Monthly Retainer Services (PPC, SEO, Social Media Management)
- Monthly retainer fees are billed in advance for the upcoming service period.
- Cancellation requests must be submitted in writing at least 30 days before the next billing cycle.
- If cancellation is requested mid-cycle, no refund will be issued for the current month, but no further charges will be applied.
- Any work completed during the current billing period remains the property of the client as outlined in the service agreement.
4.2 One-Time Project Services (Web Design, Audits, Strategy)
- A non-refundable deposit (typically 50%) is required before project commencement.
- If you cancel before the project starts and within 48 hours of deposit payment, the deposit is fully refundable.
- If you cancel after work has begun, the deposit is non-refundable. Any additional payments will be refunded on a prorated basis minus the cost of work already completed.
- Final payment is due upon project completion and delivery. No refunds are issued after final deliverables have been approved or accepted.
4.3 Consultation & Audit Fees
- One-time consultation and audit fees are non-refundable once the consultation has taken place or the audit report has been delivered.
- If a scheduled consultation is cancelled with at least 24 hours' notice, a full refund or rescheduling will be offered.
- No-shows for scheduled consultations are non-refundable.
5. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Send an email to info@zantaqads.com with the subject line "Refund Request — [Your Name / Company Name]".
- Step 2: Include the following information in your email:
- Your full name and company name
- The service(s) for which you are requesting a refund
- Date of purchase or invoice number
- Reason for the refund request
- Any supporting documentation
- Step 3: Our team will review your request and respond within 5 business days.
6. Refund Processing
Once a refund is approved:
- Refunds will be processed using the original payment method.
- Credit card refunds may take 5–10 business days to appear on your statement, depending on your financial institution.
- Bank transfer or wire transfer refunds may take 10–15 business days to process.
- You will receive an email confirmation once the refund has been initiated.
7. Chargebacks & Disputes
We encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:
- Immediate suspension of all active services
- Termination of the service agreement
- Collection action for any amounts owed
We are committed to resolving disputes amicably and in good faith. Please reach out to us first, and we will work with you to find a fair resolution.
8. Service Credits
In some cases, instead of a monetary refund, we may offer service credits that can be applied toward future services. Service credits:
- Are valid for 12 months from the date of issuance
- Are non-transferable and cannot be redeemed for cash
- May be applied to any ZantaqAds service
9. Force Majeure
ZantaqAds shall not be held liable for delays or failure to deliver services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party platform disruptions. In such cases, we will work with clients to reschedule or adjust service timelines accordingly.
10. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.
11. Governing Law
This Refund Policy is governed by and construed in accordance with the laws of the State of New Mexico, United States. Any disputes arising under this policy shall be resolved in the courts located in Bernalillo County, New Mexico.
12. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us:
- Company: Zantaq Ads LLC
- Website: zantaqads.com
- Email: info@zantaqads.com
- Phone: +1 (505) 349-8217
- Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110